Privacy Policy of AndesTrail Ventures
AndesTrail Ventures is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our site and services related to our outdoor adventure and tourism offerings.
Information We Collect
We collect information to provide and improve our services to you. The types of personal information we may collect include:
- Information you give us directly: This includes personal details such as your name, contact information (email address, phone number, physical address), date of birth, passport details (for international travel), emergency contact information, health information relevant to tour participation, payment information, and preferences regarding tours or equipment. This information is collected when you book a tour, request a custom trek plan, sign up for workshops, rent equipment, or communicate with us directly.
- Information from your use of our site: When you visit our online platform, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us understand how our users engage with our site and improve user experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- Service Provision: To process your bookings, plan customized treks, manage group expeditions, facilitate equipment rentals, and conduct safety training workshops.
- Communication: To send you confirmations, updates, essential safety information, and respond to your inquiries.
- Safety and Emergency: To ensure your safety during tours, particularly using health information and emergency contact details if required.
- Improvement of Services: To understand how our services are used and to improve our guided tours, eco-tourism experiences, and overall offerings.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including those related to travel and tourism.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, accommodation providers, local guides, transportation, and IT services. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of AndesTrail Ventures, or act in urgent circumstances to protect the personal safety of users of the service or the public.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or damage. We regularly review our security procedures to consider new technologies and methods.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure: Request the deletion of your personal information under certain conditions.
- Right to Object: Object to the processing of your personal information under certain conditions.
To exercise these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AndesTrail Ventures
2847 Libertador Avenue, Floor 3
Mendoza, Mendoza Province
M5500
Argentina